RETURN POLICY

Return & Refund Policy

1. Scope

This Return & Refund Policy applies only to purchases made directly from the StudioDesk website.
Purchases made through authorized resellers are subject to the reseller’s own return policies.

2. Eligibility for Returns (Standard Orders – Non-Klarna)

Returns are accepted only for stock items and only if all of the following conditions are met:

  • the return request is made within 14 days of delivery

  • the product is returned unused, unassembled, and not installed

  • the product is returned in its original packaging, including all cartons, pallets, protective materials, and accessories

  • the product is returned in resale-ready condition, suitable to be sold again as new

Products showing signs of use, assembly, installation, wear, modification, or repackaging are not eligible for return.

Custom, made-to-order, and pre-order products are not eligible for return, except where required by applicable consumer protection laws.

3. Restocking Fees & Customer-Caused Returns

For eligible standard returns, a 25% restocking fee applies.

The restocking fee applies in particular where:

  • the customer refuses delivery without transport damage

  • the customer returns the product due to a change of mind

  • the return is caused by incorrect delivery information or failure to accept delivery

If returned goods are missing accessories, packaging, or protective materials, or are not in resale-ready condition, additional deductions may apply or the return may be refused.

4. Shipping Costs & Refund Deductions

  • All return shipping costs are the responsibility of the customer

  • Original shipping charges are non-refundable

  • If free shipping was applied, the actual shipping cost incurred by StudioDesk will be deducted from the refund

  • Any additional logistics, handling, inspection, or storage costs may be deducted

5. Damaged Goods & Transport Claims

All shipments are insured against transport damage.

If transport damage occurs:

  • the customer must follow the inspection and refusal procedure described in the Shipping Policy

  • items damaged during transport will be replaced free of charge

Returns of items damaged after delivery, improperly handled, assembled, or used by the customer will not be accepted.

6. Refund Processing (Standard Orders – Non-Klarna)

Approved refunds are processed to the original payment method only.

Refunds are issued after:

  • returned goods are received and inspected

  • compliance with all return conditions is confirmed

  • applicable deductions (restocking fee, shipping, missing parts) are applied

Refund processing may take up to 14 business days after receipt of the returned goods.

7. Klarna Purchases – Mandatory Consumer Rights

For orders paid using Klarna, the following conditions apply in addition to and overriding the sections above, where required by law:

  • customers may return eligible products within 14 days of delivery

  • products must be unused, unassembled, unopened, in original packaging, and resale-ready

  • no restocking fees apply

  • return shipping is provided free of charge

  • refunds are issued to the original Klarna payment method

  • refunds are processed within 14 business days after return acceptance

These conditions apply only to Klarna purchases and only where legally required.

8. Klarna Exclusions

Klarna may not be available for:

  • custom or made-to-order products

  • pre-order products

  • products with extended production or dispatch timelines

Where Klarna is not available, standard return conditions apply.

9. Return Addresses

Returned goods must be shipped only after return approval and only to the address provided by StudioDesk, depending on the original shipping location.

European Union Returns

StudioDesk – EU Returns
Studio Desk d.o.o.
Komen 129
6223 Komen
Slovenia

United States Returns

StudioDesk – US Returns
Landis Logistics
184 Tuckerton Rd, Unit 2
Reading, PA 19605
United States
Phone: +1 (610) 736-0500

Returns sent to an incorrect address or without prior authorization may be refused.

10. How to Request a Return

To request a return, please contact:
📧 customerscare@studiodesk.net

Proof of purchase (invoice or receipt) is required.
Return instructions and the correct return address will be provided after approval.

11. Final Notes

This policy does not limit any mandatory consumer rights provided under applicable law.
StudioDesk reserves the right to refuse returns that do not meet the conditions outlined above.