RETURN POLICY

1. Scope

This Return & Refund Policy applies only to purchases made directly from the StudioDesk website.
Purchases made through authorized resellers are subject to the reseller’s own return policies.

2. Eligibility for Returns

Returns are accepted only for stock items and only if all of the following conditions are met:

  • the return request is made within 14 days of delivery
  • the product is unused, unassembled, and not installed
  • the product is returned in its original packaging, including all cartons, pallets, protective materials, and accessories
  • the product is returned in resale-ready condition, suitable to be sold again as new

Products showing signs of use, assembly, installation, wear, modification, or repackaging are not eligible for return.

Custom, made-to-order, and pre-order products are not eligible for return, except where required by applicable consumer protection laws.

Customers are responsible for safely repackaging returned items. Products damaged during return transit due to insufficient packaging may be partially refunded or refused.

Returns sent without prior written authorization may be refused or returned to sender at the customer’s expense.

3. Restocking Fees & Customer-Caused Returns

For eligible returns, a 25% restocking fee applies.

The restocking fee applies in particular where:

  • the customer refuses delivery without verified transport damage
  • the customer returns the product due to a change of mind
  • the return is caused by incorrect delivery information or failure to accept delivery

Refusing delivery of an order without verified transport damage will be treated as a customer-initiated return and subject to all applicable return shipping costs and restocking fees.

If returned goods are missing accessories, packaging, or protective materials, or are not in resale-ready condition, additional deductions may apply or the return may be refused.

4. Shipping Costs & Refund Deductions

For returns:

  • all return shipping costs are the responsibility of the customer
  • original shipping charges are non-refundable
  • if free shipping was applied, the actual shipping cost incurred by StudioDesk may be deducted from the refund
  • any additional logistics, handling, inspection, or storage costs may be deducted

5. Damaged Goods & Transport Claims

All shipments are insured against transport damage.

Customers must inspect deliveries upon arrival and report any visible damage within 48 hours of delivery.

If transport damage occurs:

  • the customer must follow the inspection and refusal procedure described in the Shipping Policy
  • items damaged during transport will be replaced free of charge

Returns of items damaged after delivery, or damaged due to improper handling, assembly, or use by the customer, will not be accepted.

Variations in wood grain, color, texture, and natural materials are not considered defects.

6. Refund Processing

Approved refunds are issued to the original payment method only.

Refunds are processed after:

  • returned goods are received and inspected
  • compliance with all return conditions is confirmed
  • applicable deductions (restocking fee, shipping, missing parts) are applied

Refund processing may take up to 14 business days after receipt of the returned goods.

7. How to Request a Return

To request a return, customers must contact:
📧 customerscare@studiodesk.net

Proof of purchase (invoice or receipt) is required.
Return instructions and the correct return address will be provided after approval.

8. Final Notes

This Return & Refund Policy does not limit any mandatory consumer rights provided under applicable law.
StudioDesk reserves the right to refuse returns that do not meet the conditions outlined above.