We do shipping of your Studio Desk as quickly as possible and in regards to available stock. In case that some items are not in stock, we will inform you accordingly.

SHIPPING TO EU

Shipping is Free for all orders over 1.400 € within continental EU zone. Shipping prices for orders below 1400 € are covered during checkout.  If your desired item is in stock we are going to organize shipping within 2 to ­3 working days from your order. If you place your order on the weekend, it will be sent out on the Monday or Tuesday. All parcels are sent out by a tracked Freight door to door service. Your tracking number will be sent to you within 48 hours of your order being sent out. All goods are properly packed for delivery and optionally insured against delivery damages. We recommend checking your parcel before sign delivery. If any damage occurs please report immediately to our email. In case something is damaged, we can easily reclaim damage from the insurance company and replace your item. If the desired item is not in stock, current waiting time is 30 – 45 days from your order. In this case, we are going to contact you.

Please note: The expected delivery times below are given to us by the shipping companies, occasionally parcels are delayed. Allow extra time for your order to arrive and check your tracking number before contacting us. To country’s of European Union parcels are sent by Freight door to door service tracked with tracking number on their website. Expected delivery time: 5 to 7 working days from shipping date.

SHIPPING TO USA AND CANADA

Recently we expand our presence in the USA partnering with the local logistics company in Reading – Pennsylvania so we are able to service our US customers from available stock in the USA warehouse. All Shipping prices for orders from the USA are covered during checkout. Shipping prices range from $220 to $430 in dependence on cargo size and weight.

If you are based not so far away from Reading – Pennsylvania, we encourage you to save money on shipping and self-pickup your order from the warehouse from our logistic partner http://www.landislogistics.com/  You will need a small track or van. If this is something you would like to do, please contact us at customerscare@studiodesk.net

If your desired item is in stock in the USA, we are going to organize shipping within 2 to ­3 working days from your order from our warehouse in Reading in Pennsylvania. If the desired item is currently not in stock in the USA warehouse, we are able to offer other possibilities. All orders placed on the weekend will be sent out on the Monday or Tuesday. All parcels from USA are sent out by a tracked door to door FedEx service. Your tracking number will be provided within 24 hours of your order being sent out. All goods are properly packed for delivery and optionally insured against delivery damages. We recommend checking your parcel before sign delivery. If any damage occurs, please report immediately to our email.

Please note: The expected delivery times below are given to us by the shipping company, occasionally parcels are delayed. Allow extra time for your order to arrive and check your tracking number before contacting us. Expected delivery time: 5 to 7 working days from shipping date.

Our products internationally are shipped in collapsed form, packed in carton boxes and custom-made wooden crate on the pallet for maximum protection.

 

SHIPPING TO THE REST OF THE WORLD 

We are able to ship to any international Airport in the world for self-pickup. If shipping to your country is not covered during checkout in our shopping cart, please contact us for a custom quote. All Shipments has to be customs cleared before pickup. Customs procedure can be organized through a chosen broker. Please note: International orders can be delayed because of customs clearance. Allow extra time for your order to arrive and check your tracking number before contacting us. Please be aware that customs procedures and clearance of goods and additional fees by your country may apply.

Customs procedure in the USA and Canada – apply if goods are shipped from EU

Customs is an authority or agency in a country responsible for collecting tariffs and for controlling the flow of goods, including animals, transports, personal effects, and hazardous items, into and out of a country. Each country has its own laws and regulations for the import and export of goods into and out of a country, which its customs authority enforces. The import or export of some goods may be restricted or forbidden.[2] In most countries, customs are attained through government agreements and international laws. A customs duty is a tariff or tax on the importation (usually) or exportation (unusually) of goods.

If you are living outside of  European Union, your goods will have to go through customs clearance process prior delivery.

If you are living in Canada and value of your ordered goods is under $2500, one of the best and cheapest ways to import your goods to the US or Canada is to file for an informal entry.  What is an informal entry please check here. How to file for it (in case you want to do it alone) please check here.

You may want to file for informal entry alone or order this service during checkout or hire any other customs broker in your area.
If the customer wishes, they may take the documentation of the entry down to the local custom’s port themselves, pay the duties due on the item and pick up the goods or file for informal entry and wait for our shipper to deliver goods after customs clearance is finished.

If filing for an informal entry alone, you would need to know the arrival information and the correct tariff number ( HTS code) for items imported and country of origin which is, in this case, Slovenia. For arrival information, we are going to supply you with airway bill.

If filing alone, the customer would need to know the arrival information and the correct tariff number ( HTS code) for items imported and country of origin which is, in this case, Slovenia.

Duty rates depend entirely on the tariff of the cargo being imported. Tariff codes are so-called HTS codes.

Our furniture is made from MDF board and comes Unassembled. It has HTS code: 9403.60.8081

For the RGB LED lights option HTS code is:  9405.40.8440 – this HTS does carry a duty rate of 3.9% of the value of the lights, so it will vary depending on how many lights the importer purchases.

If sent via air, the importer would also have to Merchandise processing fees. The MPF for formal entries is an ad valorem fee of 0.3464 percent. The fee is based on the value of the merchandise being imported, not including duty, freight, and insurance charges. The maximum amount of the fee shall not exceed $485 and shall not be less than $25. For informal entries (goods valued at less than $2500), the minimum is $2.

Based on our experience, customs clearance service, and merchandise processing fees ranges in between $140 – $250 which total amount mostly depend on the value of the imported desk.    If you don’t want to deal with all these processes by yourself,  we can offer all-inclusive full service for additional $220 (desk is cleared by our shipper prior delivery to your address). In this case, you are completely sure that what you pay is the final amount. If this is something you would like to utilize, please order this service during checkout.

 

Return and refunds

Returns and refund are considered only at the discretion of items purchased over Studio Desk furniture website and not his resellers. Only stock items will be considered for a refund (and then) only if they are received back at our warehouse within 15 days of purchase. All returns are subject to a 25% restocking fee. All return delivery, shipping, or postal charges are paid by the customer regardless of the size of the item. We will not accept items for a refund that have been damaged in any way. Every shipped package should be covered by strong insurance and will be replaced free of charge in case of damage caused by transport. If we receive an item within 15 days of purchase (and it is in the same condition as it was sold) refunds are promptly given*. There will be absolutely no refunds after 15 days of purchase. Store credit may be issued at the discretion of Studio Desk website. Proof of purchase (receipt and/or invoice) is required for all returns. Credits will only be issued to the credit card used for the original purchase. The value of missing accessories and any applicable open box fee will be deducted from the credit amount of the return. Delivery charges are non-­refundable. If a customer has not been charged for delivery (free delivery), its value will be deducted from the refund. Nia d.o.o. StudioDesk can’t take responsibility for the customer’s losses caused by delayed delivery whatsoever. Customer, however, is fully covered to receive our goods in perfect condition and get a replacement for any missing or damaged parts in the package on our cost.