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T & C and Privacy Policy

Returns, Replacements and Refunds

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern StudioDesk relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

These Terms and Conditions govern the relationship between YOU (website visitor and user) and us Company StudioDesk d.o.o. owner of the website registered under the register number 182844400 in Local Court Koper with the principal address Vena Pilona 14, 6000 KOPER – Slovenia

The use of this website is subject to the following terms: The content of the pages of this website is for your general information and use only. It is subject to change without notice.

By using the website, placing an item in the cart or making a purchase on www.studiodesk.net, https://shop.studiodesk.net, https://shop.studiodesk.us users provide explicit consent to receive notifications and communications regarding their cart status, purchase updates, tracking information, and other relevant data to their actions on the website via email, text message, phone call, or any other means of communication deemed appropriate by StudioDesk. These communications may also include special deals, promotions, and discount codes tailored to the user’s preferences and purchasing history. Users have the option to opt-out of these communications at any time by following the unsubscribe instructions provided in the communication or by contacting StudioDesk directly.

This website contains products, designs, and materials under copyright protection that are owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is strictly prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

PRIVACY POLICY
1. Introduction
1.1 We are committed to safeguarding the privacy of our website visitors and service users following GDPR General Data Protection Directive.

1.2 This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.

1.3 We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of [our website and services], we will ask you to consent to our use of cookies when you first visit our website.

1.4 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can [specify whether you would like to receive direct marketing communications and limit the publication of your information]. You can access the privacy controls via [URL].

1.5 In this policy, “we”, “us” and “our” refer to [data controller name].[ For more information about us, see Section 12.]

2. How we use your personal data
2.1 In this Section 2 we have set out:
(a) the general categories of personal data that we may process;
(b) [in the case of personal data that we did not obtain directly from you, the source and specific categories of that data];
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.

2.2 We may process [data about your use of our website and services] (“usage data”). The usage data may include [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use]. The source of the usage data is [our analytics tracking system]. This usage data may be processed for the purposes of analyzing the use of the website and services. The legal basis for this processing is [consent] OR [our legitimate interests, namely monitoring and improving our website and services OR providing more accurate adds with better offers to interested party’s.

2.3 We may process your account data given to us during placing an order or attempt. The account data may include your name and email address, your physical address, your phone number, your company name. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is [consent] OR our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR helping you with relevant information’s about your purchase.

2.4 We may process your information included in your personal profile on our website] (“profile data”). [ The profile data may include [your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details].] The profile data may be processed for [the purposes of enabling and monitoring your use of our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract].

2.5 We may process [your personal data that are provided in the course of the use of our services] (“service data”).[ The service data may include [your name, surname, phone number, email, physical Address, IP, your location]. The source of the service data is [you or your employer].] The service data may be processed [for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you]. The legal basis for this processing is [consent] OR [our legitimate interests, namely the proper administration of our website and business OR the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract OR helping you with relevant information’s about your purchase.

2.6 We may process [information that you post for publication on our website or through our services] (“publication data”). The publication data may be processed [for the purposes of enabling such publication and administering our website and services]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper administration of our website and business]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

2.7 We may process [information contained in any inquiry you submit to us regarding goods and/or services] (“inquiry data”). The enquiry data may be processed [for the purposes of offering, marketing and selling relevant goods and/or services to you]. The legal basis for this processing is [consent] OR [[your enquiry or abandoned checkout]].

2.8 We may process [information relating to our customer relationships, including customer contact information] (“customer relationship data”). The customer relationship data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the customer relationship data is [you or your employer].] The customer relationship data may be processed [for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [the proper management of our customer relationships]].

2.9 We may process [information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our website] (“transaction data”).[ The transaction data may include [your contact details, your card details and the transaction details].] The transaction data may be processed [for the purpose of supplying the purchased goods and services and keeping proper records of those transactions]. The legal basis for this processing is [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely [the proper administration of our website and business]] OR [[customer refunds in accordance with customers rights.]].

2.10 We may process [information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters] (“notification data”). The notification data may be processed [for the purposes of sending you the relevant notifications and/or newsletters]. The legal basis for this processing is [consent] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[sending notification about the status of your order]] OR [[receiving a feedback of customer satisfaction with our products]].

2.11 We may process [information contained in or relating to any communication that you send to us] (“correspondence data”). The correspondence data may include [the communication content and metadata associated with the communication].[ Our website will generate the metadata associated with communications made using the website contact forms.] The correspondence data may be processed [for the purposes of communicating with you and record-keeping]. The legal basis for this processing is [our legitimate interests, namely [the proper administration of our website and business and communications with users]].

2.12 We may process “General data” [visitors location, returned visitors, traffic sources, content browsed, conversion rates, Visitor behavior on our website, retention rate date, keyword used to find our website, device and technology used for browsing].[ This data may include [cookies and trackers, pixels, browser information].] [The source of this data is your browser.] This data may be processed for analytics of our marketing campaigns, website visitors, visitor behaviors, technology used to brows our website, improvement of our website]. The legal basis for this processing is [consent] OR [our legitimate interests, namely [keeping our business sustained, providing better user experience,]] OR [the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract] OR [[developing market regarding the interest for our products]].

2.13 We may process [any of your personal data identified in this policy] where necessary for [the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure]. The legal basis for this processing is our legitimate interests, namely [the protection and assertion of our legal rights, your legal rights and the legal rights of others].

2.14 We may process [any of your personal data identified in this policy] where necessary for [the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice]. The legal basis for this processing is our legitimate interests, namely [the proper protection of our business against risks].

2.15 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process [any of your personal data] where such processing is necessary [for compliance with a legal obligation to which we are subject, or] in order to protect your vital interests or the vital interests of another natural person.

2.16 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

3. Providing your personal data to others

3.1 We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. At the moment we do not have any subsidiaries. We are going to update this policy accordingly if this will change in the future.

3.2 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of [obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure].

3.3 We may disclose “correspondence data”, “service data” to our suppliers or subcontractors insofar as reasonably necessary for [email communication, newsletters, company administration, order administration, delivery, customers support, logistics, and website announcements applications, inspections. These are DHL, LANDIS Logistics, KUEHNE&NAGLE, UPS, FEDEX, METAKOCKA, DPD Courier, SqualoMail, Mailgun, Mailzoom, Wishloop, Shopify, MyLiveChat, Gmail, Posta Slovenije, Finančna Uprava Slovenije, Informacijski pooblaščenec Rep Slovenije

3.4 Financial transactions relating to our website and services are OR may be handled by our payment services providers, 2Checkout.com, PayPal, Novalnet.de, UniCreditBank.si. We will share transaction data with our payment services providers only to the extent necessary for the purposes of [processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds]. You can find information about the payment services providers’ privacy policies and practices at https://www.2checkout.com/policies/privacy-policy, https://www.paypal.com/gi/webapps/mpp/ua/privacy-full, https://www.novalnet.com/privacy, https://www.unicreditbank.si/en/about-us/pages/Terms-of-Use.html

3.5 We may disclose your data to one or more of those selected third party suppliers of goods and services identified on our website for the purpose of enabling them to contact you so that they can offer, market and sell to you relevant goods and/or services. Each such third party will act as a data controller in relation to the enquiry data that we supply to it; and upon contacting you, each such third party will supply to you a copy of its own privacy policy, which will govern that third party’s use of your personal data.

3.6 In addition to the specific disclosures of personal data set out in this Section 3, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

4. International transfers of your personal data

4.1 In this Section 4, we provide information about the circumstances in which your personal data may be transferred to [countries outside the European Economic Area (EEA)].

4.2 We have facilities in [Slovenia & USA]. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from Source OR the use of binding corporate rules.

4.3 The hosting facilities for our website are situated in USA and mirrored on servers inside EU countries. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely [the use of standard data protection clauses adopted or approved by the European Commission, a copy of which you can obtain from source

4.4 Our logistics partners, shipping companies, retailers, wholesale partners, dealers are situated in USA, Canada and EU. The European Commission has made an “adequacy decision” with respect to [the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission, a copy of which can be obtained from source.

4.5 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

4.6 All PayPal transactions are subject to the PayPal Privacy Policy (alternatively known as their Privacy Statement)

5. Retaining and deleting personal data

5.1 Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

5.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

5.3 We will retain your personal data as follows:
(a) personal data, Name, Surname, Physical or Shipping address, Telephone numbers and email addresses will be retained for a minimum period of [5 years] following date of order, and for a maximum period of [20 years] following date of order or subscription to the newsletter.

5.4 In some cases it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of [name, surname, shipping address, email and phone number will be determined based on need to provide aftersales services and product warranty.

5.5 Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

5.6. Should you want or demand your personal data be deleted from our online system please contact us at customerscare@studiodesk.net We will be able to remove all personal data from our online system but will be forced to keep records in printed form to comply with company legal obligation. (Invoice, proof of delivery, Delivery note).

6. Amendments
6.1 We may update this policy from time to time by publishing a new version on our website.
6.2 You should check this page occasionally to ensure you are happy with any changes to this policy.
6.3 We [may] OR [will] notify you of [changes] OR [significant changes] to this policy [by email or through the private messaging system on our website].

7. Your rights
7.1 In this Section 7, we have summarized the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

7.2 Your principal rights under data protection law are:
(a) the right to access;
(b) the right to rectification;
(c) the right to erasure;
(d) the right to restrict processing;
(e) the right to object to processing;
(f) the right to data portability;
(g) the right to complain to a supervisory authority; and
(h) the right to withdraw consent.

7.3 You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can access your personal data by visiting your account when logged into our website.

7.4 You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.

7.5 In some circumstances you have the right to the erasure of your personal data without undue delay. Those circumstances include: [the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed]. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: [for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims].

7.6 In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.

7.7 You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.

7.8 You have the right to object to our processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process your personal data for this purpose.

7.9 You have the right to object to our processing of your personal data for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

7.10 To the extent that the legal basis for our processing of your personal data is:
(a) consent; or
(b) that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract,
and such processing is carried out by automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.

7.11 If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.

7.12 To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.

7.13 You may exercise any of your rights in relation to your personal data [by written notice to us] OR in addition to the other methods specified in this Section 7].

8. About cookies
8.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

9. Cookies used by our service providers
9.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
9.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.[ The relevant cookies are: [identify cookies].]
9.3 [We publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies.] OR [We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests (but we do not publish interest-based advertisements on our website).] You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative’s multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.

10. Managing cookies
10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);
(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);
(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
(e) https://support.apple.com/kb/PH21411 (Safari); and
(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
[additional list items]
10.2 Blocking all cookies will have a negative impact upon the usability of many websites.
10.3 If you block cookies, you will not be able to use all the features on our website.

11. Our details
11.1 This website is owned and operated by StudioDesk d.o.o.
11.2 We are registered in Slovenia under registration number 1828444000 and our registered office is at Vena Pilona 14, 6000 Koper SI
11.3 Our principal place of business is at Vena Pilona 14, 6000 KOPER
11.4 You can contact us:
(a) [by post, to [the postal address given above]];
(b) [using our website contact form];
(c) [by telephone, on [the contact number published on our website from time to time]]; or
(d) [by email, using info@studiodesk.net
12. Data protection officer
13.1 Our data protection officer’s contact details are: Damir Galic info@studiodesk.net

ORDER CANCELLATION POLICY
We want you to be happy with your purchase. We do our best to provide products that are unique and made with high quality in mind.

Order cancellation is possible until goods are still not shipped. In case that you cancel your order after goods being shipped, shipping value will be deducted from your refund. You, the purchaser, are solely responsible for items fitting into your premises (including all accessibility and entrances). Be certain the colour you order is the colour you desire. We will not accept request for exchange or refund from those reasons.

Payment Information: Payment (in full) is required before any furniture leaves our warehouse. In case of cancellation, credit card commission taken by provider will be deducted from the refund. In case you would like to pay with bank transfer please make a such a note during check out. Promo coupons can be used from time to time to discount items in our shop.

We reserve the right to change designs and prices freely without prior notice. Price guarantee. In case of price changes in between your order and delivery date, we guarantee you to have the same price during the time you order.

For more information about shipping and returns please click here